PRIVACY POLICY

Last Updated: February 5, 2026

At Velnoriex, protecting the privacy of our customers is an important part of how we operate our store. This Privacy Policy describes the types of personal information we may collect, how that information may be used, the circumstances in which it may be shared, and the measures we take to help keep it secure when you visit or shop at https://velnoriex.com.

By accessing or using our website, you acknowledge the practices described in this policy.

1. Personal Information We May Collect

We collect certain information that allows us to operate our online store, process purchases, provide customer service, and improve the overall shopping experience.

Information You Submit to Us

You may provide personal information when you:

  • Purchase kitchen products or other items from our store

  • Register or create an account

  • Sign up to receive marketing emails

  • Send a message to our customer service team

  • Participate in other features offered through our website

Depending on how you interact with Velnoriex, the information collected may include:

  • Your full name

  • Email address

  • Telephone number

  • Delivery address

  • Billing address

  • Order and transaction details

  • Payment-related information handled by our third-party payment processors

Payment information is processed using secure third-party payment services.

Information Collected Automatically

When you access or browse velnoriex.com, certain technical and usage information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Device information

  • Browser type

  • Pages visited

  • Website activity and interaction information

  • Cookie identifiers and similar technology data

This information helps us understand how visitors use our website and supports site functionality, security, analytics, and advertising.

2. How We Use Collected Information

Information collected through Velnoriex may be used for legitimate business and operational purposes, including:

  • Processing Orders: Confirming purchases, processing transactions, arranging shipment, and providing delivery or tracking updates

  • Providing Customer Service: Responding to questions, order concerns, product inquiries, or other support requests

  • Improving Our Store: Evaluating website activity and improving our products, website functionality, and shopping experience

  • Sending Communications: Providing promotional messages, product updates, or special offers when customers have chosen to receive them

  • Protecting Our Business: Detecting suspicious activity, reducing fraud, preventing misuse, and maintaining website security

  • Managing Transactions: Keeping appropriate records relating to orders and customer interactions

3. How We Protect Your Information

Velnoriex takes reasonable administrative and technical measures intended to help safeguard personal information from unauthorized access, misuse, disclosure, alteration, or loss.

Our security practices include:

  • Encrypted Checkout: Payment-related information is transmitted using Secure Socket Layer (SSL) encryption technology

  • Payment Data Protection: Velnoriex does not directly store complete credit or debit card information on our own servers

  • Restricted Access: Access to personal customer information is limited to authorized individuals who require it for legitimate business purposes and are expected to maintain confidentiality

While we take reasonable precautions, no internet-based transmission or storage method can be guaranteed to be completely secure.

4. Sharing Information With Third Parties

Velnoriex does not sell, rent, or trade customers' Personally Identifiable Information to third parties for their own independent marketing purposes.

Certain information may, however, be provided to trusted service providers when necessary to operate our business.

These service providers may assist with activities such as:

  • Website operation and hosting

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer service

  • Advertising

  • Marketing measurement

  • Website analytics

We expect service providers handling personal information on our behalf to use appropriate safeguards and confidentiality practices.

Advertising and Analytics Services

Velnoriex may work with advertising, measurement, and analytics platforms that use technologies such as cookies, advertising pixels, tags, or similar identifiers.

These services may help us understand advertising performance and display advertisements that may be more relevant to users.

Partners may include:

Information collected directly by these providers is governed by their respective privacy policies and data-handling practices.

Depending on the service, users may be able to control personalized advertising through their account preferences, device settings, or browser privacy controls.

5. Cookies and Similar Technologies

Velnoriex uses cookies and related technologies to support the functionality and performance of our online store.

Cookies are small data files placed on your browser or device. They may help the website remember preferences, maintain shopping-cart functionality, analyze website activity, or support advertising.

We may use the following categories of cookies:

  • Essential Cookies: Necessary for features such as navigation, shopping carts, checkout, and other core website functions

  • Performance and Analytics Cookies: Help us understand how customers interact with our website and identify areas for improvement

  • Advertising and Marketing Cookies: May be used by advertising partners, including Meta and AppLovin, to measure campaigns and provide more relevant advertising

Information regarding cookies used through Shopify can be found at:

https://www.shopify.com/legal/cookies

Most web browsers allow you to manage, block, or remove cookies through their settings.

Please note that disabling certain cookies may affect the functionality of parts of our website, including shopping and checkout features.

6. External Websites and Third-Party Services

Our website may occasionally contain links that direct visitors to services or websites operated by third parties.

These external websites are independently operated and may follow privacy policies and data practices that differ from ours.

Velnoriex does not control and is not responsible for the privacy practices, security procedures, or content of third-party websites.

We recommend reviewing the privacy notice of any external website before providing personal information.

7. California Online Privacy Protection Act

Velnoriex seeks to comply with applicable requirements of the California Online Privacy Protection Act (CalOPPA).

In accordance with these practices:

  • Visitors may access portions of our website without creating an account or identifying themselves

  • A link to this Privacy Policy is made available through our website

  • Material changes to our privacy practices will be reflected by updating this policy

Do Not Track

Where applicable, we honor browser-based Do Not Track (DNT) signals and do not knowingly track users when supported DNT settings are enabled.

8. Children's Information

Velnoriex does not intentionally collect Personally Identifiable Information from children who are under 13 years of age.

Our products and online store are not intended to solicit personal information from children.

If you believe that a child under 13 has submitted personal information to Velnoriex, please contact us. We will take appropriate steps to locate and remove the information where required.

9. Information Security and Data Breach Procedures

We follow reasonable information-security practices intended to protect customer data.

If a data breach occurs and notification is required, we intend to:

  • Contact affected users by email within 7 business days

  • Provide a website notification within 7 business days, when applicable

Our response will depend on the nature of the incident and applicable legal obligations.

10. Email Communications and CAN-SPAM Compliance

Customer email addresses may be used to provide information connected with purchases, including:

  • Order confirmations

  • Shipping notifications

  • Tracking information

  • Customer service communications

Customers who voluntarily subscribe to marketing communications may also receive information about Velnoriex kitchen products, new arrivals, promotions, or special offers.

To support compliance with the CAN-SPAM Act, we aim to:

  • Avoid deceptive sender information

  • Avoid misleading email subject lines

  • Clearly identify promotional communications where required

  • Provide an accessible unsubscribe option in marketing emails

  • Process opt-out requests in a timely manner

Customers may unsubscribe from promotional communications at any time by using the unsubscribe link included in the relevant email.

Order-related and transactional communications may still be sent when necessary to complete or support a purchase.

11. Contact Information

If you have questions regarding this Privacy Policy, the use of your personal information, or Velnoriex privacy practices, please contact our customer service team.

Website: https://velnoriex.com
Email: support@Velnoriex.com
Customer Service: (262) 425-8937

Velnoriex
Kitchen essentials and practical tools designed to make everyday cooking and home life easier.