Shipping policy

Last Updated: February 5, 2026

At Velnoriex, we want the delivery process to be as transparent and straightforward as the shopping experience itself. This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what customers should expect if a shipment is delayed or encounters an issue.

1. Preparing Your Order

After an order is successfully placed, our fulfillment team begins preparing it for shipment.

Most orders leave the relevant fulfillment facility within 3 business days.

Before dispatch, an order may go through several steps, including:

  • Payment and order verification

  • Product checking

  • Packing and labeling

  • Handover to the selected logistics provider

Orders submitted on weekends or recognized public holidays will generally begin processing on the next available business day.

2. Delivery Estimates and Shipping Charges

After your package has been handed over to the carrier, the typical transit period is:

Estimated Transit Time: 10–20 business days

Velnoriex currently charges a standard international shipping fee of:

$5.99 USD per order

When order preparation and transportation time are combined, customers should generally expect their order to arrive within approximately:

13–23 business days

Please remember that these timeframes are estimates rather than guaranteed delivery dates.

3. Circumstances That May Affect Delivery

Although we work with our logistics partners to keep shipments moving efficiently, certain situations may cause delivery to take longer than expected.

Possible causes include:

  • Customs reviews or import clearance

  • Transportation interruptions

  • Carrier backlogs

  • Logistics network disruptions

  • Unexpected events outside the reasonable control of Velnoriex

Because these events are handled by carriers, customs authorities, or other third parties, we cannot guarantee exact delivery dates.

4. Tracking Your Package

Once an order has been dispatched, a shipping notification will be sent to the email address provided during checkout.

The message will normally include a tracking number that can be used to follow the shipment.

Customers may check their tracking information through:

17track.net

Please allow some time after receiving your shipping confirmation for the carrier's system to register and display the first tracking events.

Tracking information is not always updated immediately after dispatch.

5. Orders Arriving in Multiple Packages

Some orders may contain kitchen products or accessories stored at different fulfillment locations.

When this occurs, your purchase may be divided into two or more separate shipments rather than waiting for all products to become available at one facility.

If your order is split:

  • Packages may arrive on different dates

  • Each shipment may receive its own tracking number

  • Separate shipping notifications may be sent for each package

Receiving one package before another does not necessarily mean that part of your order is missing.

6. Changing an Order After Purchase

Changes to an order must be requested as soon as possible because fulfillment may begin shortly after checkout.

Whenever possible, we recommend contacting us within 12 hours of placing your order if you need to adjust:

  • The recipient's name

  • Delivery address

  • Telephone number

  • Product variation

  • Color

  • Size, if applicable

  • Quantity

Please email support@Velnoriex.com and provide:

  • Your Order Number, for example 071SHOP-123331

  • The email address used when placing the order

  • A clear explanation of the change you would like us to make

We will attempt to accommodate eligible requests, but we cannot guarantee that an order can be modified after it has entered packing or fulfillment.

Once a package has been shipped, changes to the order can no longer be made by our fulfillment team.

7. Failed Delivery Attempts

If the carrier is unable to complete delivery, the package may be temporarily held at a local post office, carrier depot, or collection point.

We recommend using your tracking number to contact the local delivery provider directly and arrange:

  • Another delivery attempt, or

  • Collection from the designated facility

Customers are responsible for providing complete and accurate shipping details during checkout.

Velnoriex cannot be held responsible when a package is returned because:

  • An incorrect or incomplete address was submitted

  • The recipient could not be reached

  • The package was not collected within the carrier's required timeframe

8. Tracking That Has Not Recently Updated

It is common for international tracking to remain unchanged for several days while a shipment travels between countries, sorting centers, or carrier networks.

If the tracking history shows activity within the previous 7 days, the parcel will generally still be considered in transit.

If there have been no new tracking events for more than 7 consecutive days, please contact our customer service team so we can review the shipment.

9. Packages Believed to Be Lost

If tracking has remained inactive for more than seven consecutive days and you believe your package may have been lost during transportation, contact support@Velnoriex.com.

We may open an investigation with the relevant logistics provider.

If the shipping carrier confirms that the parcel was lost while in transit, we will arrange to resend the order at no additional cost.

Packages Marked as Delivered

If carrier tracking confirms that a shipment has been successfully delivered to the shipping address supplied with the order, the package will be considered delivered.

Velnoriex is not responsible for packages that are lost, removed, misplaced, or stolen after a carrier has officially recorded successful delivery.

If this happens, we recommend contacting the carrier and checking with household members, neighbors, building management, or other secure delivery locations.

10. International Shipping and Fulfillment Locations

Where We Ship

Velnoriex offers shipping to customers in many countries and regions worldwide.

If one of our logistics providers is unable to serve your destination, our team will contact you to discuss the available options.

Where Orders May Ship From

To support our collection of kitchen tools, cooking accessories, and everyday kitchen essentials, products may be fulfilled from different locations within our logistics network.

Depending on inventory availability and the customer's destination, orders may ship from fulfillment facilities located in:

  • The United States

  • Canada

  • Australia

  • European Union countries

  • Approved manufacturing or fulfillment partners

The location from which an order ships does not necessarily indicate the country in which the product was manufactured.

11. Important Shipping Terms

By completing a purchase on Velnoriex, you acknowledge the following shipping conditions.

Delivery Estimates

All processing and delivery timeframes shown on our website are estimates.

Delays resulting from customs authorities, carriers, transportation networks, severe weather, or other circumstances outside our control may occasionally occur.

Import Fees, Taxes, and Duties

Depending on the destination country, customs authorities may impose:

  • Import taxes

  • Customs duties

  • Brokerage charges

  • VAT or other applicable fees

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee.

Any applicable import charges are the responsibility of the recipient.

Accurate Shipping Information

Customers are responsible for ensuring that the shipping information submitted at checkout is complete and correct.

Please carefully check your:

  • Street address

  • Apartment or unit number

  • Postal or ZIP code

  • City

  • State or region

  • Country

  • Contact information

We cannot assume responsibility for orders that are delayed, lost, or returned because incorrect delivery information was provided.

Responsibility After Confirmed Delivery

Once carrier records indicate that a package has been successfully delivered to the address associated with the order, Velnoriex's shipping responsibility for that shipment is considered complete.

We are unable to cover packages that become missing or stolen after confirmed delivery.

Need Help With Your Shipment?

If you have questions about your order, delivery status, tracking information, or another shipping-related issue, please contact:

Email: support@Velnoriex.com
Website: velnoriex.com

To help us locate your order quickly, include:

  • Your Order Number (for example, 031SHOP-1938)

  • The Email Address used at checkout

  • A short description of your shipping question or concern

Our customer service team will review your request and provide assistance based on the status of your shipment.